Shipping and Returns
Delivery
When will I get my order?
Usually, it takes 3–5 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location and your selected shipping method, but can be estimated as follows:
● USA: 3–4 business days
● Canada: 3–5 business days
● International: 10–20 business days
An estimated delivery time will be displayed on the checkout based on your shipping location. If you'd like to track your order, click "View your order" in your order confirmation email.
Please note: in light of the ongoing pandemic, we're occasionally seeing delays with our shipping partners.
What countries do you ship to?
We ship worldwide from our fulfillment centers in the United States, Canada, and Mexico.
Please note: in light of the ongoing pandemic, we're occasionally seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.
How much does shipping cost?
Shipping rates are calculated on our checkout and are based on your shipping location.
Can I pay for express shipping?
Hundo P. All available shipping options will be displayed on the checkout based on your location.
Where is my order being shipped from?
From the United States, Canada, or Mexico. Whenever possible, we try to ship from the fulfillment center closest to you. Based on product availability, your order may arrive in multiple packages.
Will I be charged customs for my order?
If you live in the United States, Canada, or Mexico - you're good to go. If you're located outside of the United States, Canada, or Mexico you might have to cough up some 💵. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address.
● Ask your local post office if they have your package.
● Stop by your neighbors in case the courier left the package with them.
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at support@idiotgang.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Orders
How do I track my order?
You’ll receive a tracking link via email when your order ships out. Additionally we recommend using the Shop app to track all of your online orders. If you have any questions about your tracking or shipment, drop us a line at support@idiotgang.com.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you, please email us at support@idiotgang.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Returns
What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at support@idiotgang.com. We want to do all we can to make things right.
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at support@idiotgang.com with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let us know at support@idiotgang.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund.